Procedures for Reporting Damaged Shipment
- Examine the shipment making notations of any damage or shortage on the Bill of Lading.
- Have the driver sign the Bill of Lading with the exceptions noted.
- The shipping documents will have piece counts of the shipment. The counts must be verified and the use of pallet counts will not indicate the number of fixtures received. Notations of damage or shortage must be specific to base the claim on. Credit will not be issed without specific notations.
- Shipping Damage must be stored by the customer for inspection and salvage by Copper Lighting and/or the carrier. Cooper Lighting will make every effort to notify you when storage is no longer required.
- Fill out the Damaged Shipment Notification Form.
- Send the Form and the Signed Bill of Lading to Crites,Tidey & Assoc.
- Without signed exceptions no credit can be given by Cooper Lighting.
The more information you can Provide Cooper Lighting the better. If we do not have all the information we need we will have to contact you which will delay the claim process.Send this information to Crites,Tidey & Assoc who will forward it on to the correcr person at Cooper Lighting.If Cooper Lighting determines that there is not enough information to file a claim no credit will be given to the distributor.
List of items helpful to the claim process
- A copy of the Bill of Lading
- A copy of the Invoice for the shipment
- A copy of the Proof of Delivery Receipt with the notations of the problem leading to the claim.
- A complete breakdown of the problem leading to the claim
- A listing of all part numbers and counts involved
- Any pictures that were taken of the shipment once it arrives, very important for the claim
- Any emails of conversations between the customer, customer service, agent, etc. with the carrier concerning this shipment